Delete your Hibiko account

You can delete your Hibiko account and everything in it at any time.

In the app — immediate

1. Open Hibiko and go to Settings → Account & security.
2. Tap Delete account.
3. Read what will be deleted, tap Delete my account, and confirm with your PIN.

Your shop is deleted from our server straight away, and the copy on that phone is wiped at the same moment. Any other phone signed in to your shop is signed out.

Only the shop's owner can delete the account. Staff cannot.

If you can no longer open the app

Lost the phone, or already uninstalled? Message us and ask for the account to be deleted:

• Viber: +95 9 404 202 140
• Email: hibikopos@gmail.com

Send it from the phone number or email address you sign in with, so we know the request is yours. We delete the account within 30 days and tell you when it is done.

What is deleted

Your shop profile, sales and refunds, products and stock, customers and the owe book, suppliers and payables, expenses, shifts and Z-reports, staff, devices, licences, your payment QR settings, and the records of sign-in attempts.

What we keep

• Proof of payments you made to us for Pro — removed automatically after 180 days.
• Our own log of actions we took on the account, such as issuing a licence, kept for security and accounting.

Nothing else. Details are in the Privacy Policy.

Before you delete

Deletion cannot be undone — we cannot restore a deleted shop. If you want a copy of your sales, use Settings → Export Data first.